Shep HykenI Told Them, but They Didn’t Listen! (At Least I Don’t Think They Did)I’ve done a lot of business with this company over the past five years, and it’s always been a great experience. About twice a year, they…Dec 41
Creative StratExceptional Customer Service: A Letter of Appreciation.Expressing Gratitude for Exceptional ServiceFeb 5
Shep HykenBrand Slogans as CX Promises: How to Build Lasting Customer LoyaltyI recently saw a picture of an old Steak ‘n Shake restaurant. It reminded me of when my grandparents used to take me to Steak ‘n Shake…Nov 27Nov 27
Shep HykenStreamline Your Workflow: Tips to Simplify the ComplicatedThis is the third article this year about the concept of simplicity. Why? It apparently resonates with our subscribers, as there have been…Jun 28Jun 28
Shep HykenFive Reasons Why Customers LeaveI was recently hired as a keynote speaker to talk to a group of financial advisors about client service. One of the topics of the meeting…Nov 13Nov 13
Shep HykenI Told Them, but They Didn’t Listen! (At Least I Don’t Think They Did)I’ve done a lot of business with this company over the past five years, and it’s always been a great experience. About twice a year, they…Dec 41
Creative StratExceptional Customer Service: A Letter of Appreciation.Expressing Gratitude for Exceptional ServiceFeb 5
Shep HykenBrand Slogans as CX Promises: How to Build Lasting Customer LoyaltyI recently saw a picture of an old Steak ‘n Shake restaurant. It reminded me of when my grandparents used to take me to Steak ‘n Shake…Nov 27
Shep HykenStreamline Your Workflow: Tips to Simplify the ComplicatedThis is the third article this year about the concept of simplicity. Why? It apparently resonates with our subscribers, as there have been…Jun 28
Shep HykenFive Reasons Why Customers LeaveI was recently hired as a keynote speaker to talk to a group of financial advisors about client service. One of the topics of the meeting…Nov 13
Shep HykenWe Work Hard to Make It Look EasyMy friend Norman Beck recently shared a quote that inspired him: We work hard to make it look easy. Isn’t that what the best people do…Mar 27
Shep HykenCustomer-Focused Policies: Why Flexibility Boosts CXIt often amazes me how difficult some companies make it to do business with them. I could share so many examples, but let’s use the…Nov 7
Shep HykenWill AI Make Us Dumb?I was just at an industry conference focusing on AI (Artificial Intelligence). Someone commented, “AI is going to make us stupid.”…Jul 5, 20233
