Creative StratExceptional Customer Service: A Letter of Appreciation.Expressing Gratitude for Exceptional ServiceFeb 5
Shep HykenBetter vs. Different: How to Stand Out in Customer ExperienceDo you want to be better or different? That’s the question that Sally Hogshead, an amazing professional speaker who specializes in being…1d ago
Shep HykenWill AI Make Us Dumb?I was just at an industry conference focusing on AI (Artificial Intelligence). Someone commented, “AI is going to make us stupid.”…Jul 5, 20232Jul 5, 20232
Shep HykenTransforming Customer Service from a Cost Center to a Profit Center with Brett FrazerImplementing The 5 A’s of Successful Customer Engagement5d ago5d ago
Shep HykenNordstrom’s Customer Service Evolution with Robert SpectorEmbracing Changing Customer NeedsJun 25Jun 25
Creative StratExceptional Customer Service: A Letter of Appreciation.Expressing Gratitude for Exceptional ServiceFeb 5
Shep HykenBetter vs. Different: How to Stand Out in Customer ExperienceDo you want to be better or different? That’s the question that Sally Hogshead, an amazing professional speaker who specializes in being…1d ago
Shep HykenWill AI Make Us Dumb?I was just at an industry conference focusing on AI (Artificial Intelligence). Someone commented, “AI is going to make us stupid.”…Jul 5, 20232
Shep HykenTransforming Customer Service from a Cost Center to a Profit Center with Brett FrazerImplementing The 5 A’s of Successful Customer Engagement5d ago
Shep HykenNordstrom’s Customer Service Evolution with Robert SpectorEmbracing Changing Customer NeedsJun 25
Shep HykenThe Secret to Outperforming the Competition: It’s Not Just About CustomersIn a recent Amazing Business Radio episode, I interviewed Rony Vexelman, the VP of marketing at Optimove, who said, “Companies that put…4d ago
Shep HykenEmbrace Change: Macy’s Bold Move & Business EvolutionRecently, I read a RetaiWire article about Macy’s shutting down 150 of its 500 stores. For those in other parts of the world, Macy’s is a…Apr 4
Shep HykenUnlocking Success: The Power of Going Above and Beyond in the WorkplaceNot long ago, I wrote an article and created a video on Doing More Than Expected — even when it’s not included in your job description. I…Dec 1, 2023
