Customer Service Tools

What are the golden rules of great customer service and why should you utilize them? The reputation of your company depends on the quality of service you provide to your customers. It doesn’t matter how great your product is, if your customer support is bad, your customers will leave! In…

Nowadays, customers have found the screen and have the ability to make businesses succeed or lose. As a result, companies need to implement the best customer support strategy to improve customer loyalty, boost traffic, and increase profitability. That is why having a customer support software is important for any business…

Providing customer service on Social Media isn’t optional anymore. Here’s why 👇 Leading B2C companies are responding to about 60% of Tweets directed at their service accounts. 51% of Americans have reported switching service providers due to poor customer service. Tweets at leading B2C brands are growing by over 50%…