Shep HykenTransforming Customer Service from a Cost Center to a Profit Center with Brett FrazerImplementing The 5 A’s of Successful Customer EngagementSep 13
London Premier CentreThe Role of Customer Feedback in Improving Service QualityCustomer Feedback is valued in successful companies. So if you run your own business, know that you have to do your best to please your…Jan 10
Shep HykenThe Secret to Outperforming the Competition: It’s Not Just About CustomersIn a recent Amazing Business Radio episode, I interviewed Rony Vexelman, the VP of marketing at Optimove, who said, “Companies that put…Sep 13Sep 13
Shep HykenEmbracing the Four Phases of the Contact Center with Joseph WalshOptimizing Process, People, and Technology to Create a Better Customer Service ExperienceMay 21May 21
Shep HykenBe More Interesting by Showing More InterestWhen I was a teenager, Johnny Carson hosted The Tonight Show. I found him to be more than entertaining. I found him to be interesting. It…Sep 6Sep 6
Shep HykenTransforming Customer Service from a Cost Center to a Profit Center with Brett FrazerImplementing The 5 A’s of Successful Customer EngagementSep 13
London Premier CentreThe Role of Customer Feedback in Improving Service QualityCustomer Feedback is valued in successful companies. So if you run your own business, know that you have to do your best to please your…Jan 10
Shep HykenThe Secret to Outperforming the Competition: It’s Not Just About CustomersIn a recent Amazing Business Radio episode, I interviewed Rony Vexelman, the VP of marketing at Optimove, who said, “Companies that put…Sep 13
Shep HykenEmbracing the Four Phases of the Contact Center with Joseph WalshOptimizing Process, People, and Technology to Create a Better Customer Service ExperienceMay 21
Shep HykenBe More Interesting by Showing More InterestWhen I was a teenager, Johnny Carson hosted The Tonight Show. I found him to be more than entertaining. I found him to be interesting. It…Sep 6
Shep HykenSimplicity Wins: Making the Complicated EasyEarlier this year, I wrote an article about the hard work it takes to make something look easy. I quoted several people from sports…May 24
Mike AlreendCustomer Service Training CoursesInvesting in customer service training is one of the best ways to increase customer retention and upscale customer satisfaction. But why…Sep 3
Shep HykenWe Work Hard to Make It Look EasyMy friend Norman Beck recently shared a quote that inspired him: We work hard to make it look easy. Isn’t that what the best people do…Mar 27