Shep HykenBob Dylan vs. Ringo Starr: Transaction or Experience? Learn How to Engage Your Customers!Do You Give Your Customers an Experience — Or Just a Transaction?Mar 22
Shep Hyken5 Unexpected Ways to Optimize Your BusinessIf it’s working fine, why mess with it?Dec 28, 2023
Shep HykenThe Customer Isn’t Always Right: Setting the Record StraightWhoever said “the customer is always right” didn’t hear this about this story. Fox News just posted an update to a 2021 story about a man…Nov 9, 2023Nov 9, 2023
Shep HykenCustomer Service Success: Playing to WinOne of the more enjoyable activities in my life is playing hockey. When I’m in town — not out speaking at conferences — I lace up the…Oct 26, 2023Oct 26, 2023
Shep HykenUnderstanding Customer Wants vs. NeedsMany years ago, I walked into an Ace Hardware store to find a new hinge for a swinging door. When I showed the salesperson my broken hinge…Oct 11, 2023Oct 11, 2023
Shep HykenBob Dylan vs. Ringo Starr: Transaction or Experience? Learn How to Engage Your Customers!Do You Give Your Customers an Experience — Or Just a Transaction?Mar 22
Shep Hyken5 Unexpected Ways to Optimize Your BusinessIf it’s working fine, why mess with it?Dec 28, 2023
Shep HykenThe Customer Isn’t Always Right: Setting the Record StraightWhoever said “the customer is always right” didn’t hear this about this story. Fox News just posted an update to a 2021 story about a man…Nov 9, 2023
Shep HykenCustomer Service Success: Playing to WinOne of the more enjoyable activities in my life is playing hockey. When I’m in town — not out speaking at conferences — I lace up the…Oct 26, 2023
Shep HykenUnderstanding Customer Wants vs. NeedsMany years ago, I walked into an Ace Hardware store to find a new hinge for a swinging door. When I showed the salesperson my broken hinge…Oct 11, 2023
Shep HykenHow Can You Impress Customers?We have the privilege and honor of working with some amazing clients. One of them asked us to work with her team on a customer experience…Sep 7, 2023
Shep HykenDealing with Sensitive Customer SituationsI’m sorry for the somewhat morbid title, but I wanted to catch your attention. Here is a short version of the story that sets up this…Aug 31, 2023
Shep HykenWill AI Make Us Dumb?I was just at an industry conference focusing on AI (Artificial Intelligence). Someone commented, “AI is going to make us stupid.”…Aug 10, 2023
