Jeff YabloninBusiness Change and Business ProcessBiz Change ’10: Search Engine Optimization, Social NetworksDec 27, 2010Dec 27, 2010
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The HairpininThe HairpinThe Customer Is Always Right, Also Sometimes a Sh*theadDec 20, 2010Dec 20, 2010
Jeff YabloninBusiness Change and Business ProcessWhen Nobody has an Answer, What IS Great Customer Service?Dec 10, 2010Dec 10, 2010
Jeff YabloninBusiness Change and Business ProcessDo You Know What You Sell? Customer Service, But Then … ?Dec 6, 2010Dec 6, 2010
Jeff YabloninBusiness Change and Business ProcessInsulting Your Customers? That’s NOT Customer ServiceDec 1, 2010Dec 1, 2010
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