Happiness Hack: Leverage phone support and gain customer trustAt Aircall, as a phone software company…
Why it is IMPORTANT for Customers to ComplainIf you happened to read my last post about “When is enough, enough,” then you are already aware that I work at a small restaurant local to my hometown. I am a bar-tender/self-manager (we don’t actually have managers, so the owner trust us to take…
Top 10 Customer Service Tools Unicorns Are Using on Social MediaCustomer service on social media is one of the main activities of leading brands, so we checked 17 unicorns in order to discover what are…
An Open Letter to @AirbnbI’m not a huge fan of open letters written by millennials. There’s some solid advice why we should stop writing…
Cutting the Cord is Not Just for MillennialsDear Cox: If you annoy me enough, even I will leave the land of cable. Signed, the Baby Boomers
The Game-changing Economics of Fractional AvailabilityThe tech world is in many ways like a large city. While we spend most of our time in a few neighborhoods, it doesn’t really come as a surprise to encounter an old friend or colleague that you haven’t talked to in years, hanging out in…
