Customer Service

(Transcript of video originally posted on 19 Mar 2023) Hear this carefully.. Are you able to recognise this statement? Mutual Fund investments are subject to market risks. Read all scheme-related documents carefully. Vaguely reminiscent of having heard it somewhere.. yes? But.. This is not how you hear it when you…

The business world is constantly changing, and one of the things that is increasingly important for small and medium-sized businesses (SMBs) is providing excellent customer service. Customers expect fast and efficient service, and it can be difficult for SMBs to meet those demands without the right tools. …

While I have had my difficulties with customer service in the past — most notably trying to reach an actual human at Google several years back — I have rarely had such an unrepentantly bad experience as I had today with Instacart’s customer service and the bait-and-switch that I experienced…

In the era of never-ending pop-up surveys, it seems like every business wants our two cents, but the constant requests for feedback have led us down the road to “survey fatigue.” It’s like we’re all stuck in a never-ending game of “20 Questions” where the grand prize is another survey…

Lessons for the industry from a founder’s perspective As business and financial industry leaders share their takes on the collapse of Silicon Valley Bank, I want to offer my perspective as a tech startup founder and one-time customer of SVB. For context, my company SupportLogic became an SVB customer in…

Are you just brimming with positivity and eager to spread your infectious charm everywhere you go? If so, prepare to dazzle everyone with your impeccable customer etiquette. With this guide on 26 customer mannerisms, you’ll have businesses practically begging you to return! So grab your halo and polish that smile…