Pradeepa SomasundaraminDocument3605 Ways Your SaaS Customer Support Team Can Save TimeIt’s common to find SaaS companies working tirelessly to deliver awesome customer service and increase efficiency at the same time…8 min read·Dec 28, 2018----
Robbie Mitchellinframe.aiHow to tag a user or company when it joins an Intercom segmentUsing Google Apps Script to automatically find users and apply the desired tag — for free.4 min read·Dec 22, 2018--2--2
Lotus Themes, authorized Zendesk partnerInsights from the Zendesk Roadshow EventHonest review from a first-person perspective5 min read·Dec 20, 2018----
Steve 'vudu' TauberA systematic approach to triaging bugs“That’s not a bug,” says the steely eyed developer. “And even if it was, it wouldn’t be urgent,” they continue. In the end, the user is…·3 min read·Dec 17, 2018----
Avinash6 Ways to Create a Great Customer ExperienceCustomer experience is proven as an effective way of branding. There is a lot of confusion between customer experience and customer…6 min read·Dec 10, 2018----
OlarkHow does a fully remote team escalate tricksy support cases?The vast majority of questions we get at Olark are pretty simple, or at least quick for our talented team to resolve. A few times a day we…4 min read·Dec 5, 2018----