Cassandra from monday.comA Framework for Minimizing Risk and Scaling CS EffectivelyLike many companies in our industry, monday.com is growing quickly. There’s a lot to be done to scale our company effectively…Dec 30, 2020Dec 30, 2020
Amrithaa SnehaThe tech-writers’ journal #4 — Documentation — An Integral Part of Customer SupportHello Everyone!Dec 29, 2020Dec 29, 2020
Alara ErenJuphy named as a High Performer in G2 2021 Winter Reports!G2, the world’s largest tech marketplace for business software reviews has officially announced Juphy as a “High Performer” in the Social…Dec 28, 2020Dec 28, 2020
Mangala DilipinMeesho TechHere is how Meesho Indonesia’ s Nia Karina Tarigan leads with empathyAs the first ever member of Meesho Indonesia’s customer service team, there was a lot riding on Nia Karina Tarigan to set the tone for how…Dec 24, 2020Dec 24, 2020
Dani StockinThink Outside the BotRethinking bots for workflow automationHow conversational AI improves the customer journey at scaleDec 22, 2020Dec 22, 2020
CleverlyCustomer support is all about your people: an interview with Wefarm’s Francisco AraújoFranciso Araújo’s journey in the world of customer service started back in 2014 when he joined Uniplaces, an online marketplace where…Dec 21, 2020Dec 21, 2020
RolustechSugarLive: The Power of Artificial Intelligence in Customer Support | RolustechGood customer support is what keeps customer retention high, so structuring the best possible support system is essential. There are also…Dec 18, 2020Dec 18, 2020
Daniele CatalanottoinService Design MagazineLet me mute this stupid musicWhat if we treated hotlines more like radios?Dec 15, 2020Dec 15, 2020
Robert DruryinManagement Matters9 Dilbert strips that show how not to treat our customersCustomers — inconvenience or source of learning?Dec 13, 20201Dec 13, 20201