Shep HykenI Told Them, but They Didn’t Listen! (At Least I Don’t Think They Did)I’ve done a lot of business with this company over the past five years, and it’s always been a great experience. About twice a year, they…Dec 41
Upshot.aiEverything you need to know about the NPS formula!Have you ever wondered what your customers really think about your product or service? Sure, you can track reviews, monitor complaints, and…Oct 16
DavidCustomer experience (CX) metrics have long been a cornerstone for companies striving to improve how…Inflated Scores Mask Real ProblemsNov 15Nov 15
Inratemyservice release notesbyRate My ServiceIntroducing suppression listsSuppression lists are designed to streamline customer communications while ensuring compliance with data privacy regulationsDec 3Dec 3
Shep HykenI Told Them, but They Didn’t Listen! (At Least I Don’t Think They Did)I’ve done a lot of business with this company over the past five years, and it’s always been a great experience. About twice a year, they…Dec 41
Upshot.aiEverything you need to know about the NPS formula!Have you ever wondered what your customers really think about your product or service? Sure, you can track reviews, monitor complaints, and…Oct 16
DavidCustomer experience (CX) metrics have long been a cornerstone for companies striving to improve how…Inflated Scores Mask Real ProblemsNov 15
Inratemyservice release notesbyRate My ServiceIntroducing suppression listsSuppression lists are designed to streamline customer communications while ensuring compliance with data privacy regulationsDec 3
Prasanta Kumar MohantyThe HaTS — Happiness Tracking SurveyCustomer satisfaction — once a buzzword, now a standard. Not to measure it, is just like asking your clients to unsubscribe from your…Aug 11, 2021
Shep HykenAre Long Surveys Costing You Customers? Insights & SolutionsCustomers could stop doing business because of a long survey.Apr 11
Alfred Sofela10 Sneaky Ways to Get Honest Feedback from Customers (That Actually Work!)Getting honest feedback from customers can be like pulling teeth. Most customers won’t take the time to fill out lengthy surveys or provide…Oct 23, 2023
