SoftCloudsUtility Industry: The New CX Boomerang for Repeat Customer SuccessThe utility industry is experiencing a radical transformation. Fueled by the rise of electric vehicles (EVs) and distributed solar…Jun 4
Hannah Michelle LambertinWorthixSpotify Helps You Prove You Listened to Your Favorite Artists FirstEveryone loves to flex that they listened to an artist “before they were popular.” Spotify can now give you some ammo to back it up.Aug 12, 2020
ReviumCX Trends Analysis 2022As a Customer Experience Designer my work is commonly made up of learning about different people, reflecting on behaviours, patterns…Dec 16, 2021Dec 16, 2021
Hannah Michelle LambertinWorthixPopshelf is no Dollar GeneralWhen I think of Dollar General, my mind doesn’t immediately go to the word “wealth.” The brand is trying to change that perception, at…Oct 14, 2020Oct 14, 2020
Hannah Michelle LambertinWorthixA Day Without A Whopper: McDonalds and Burger King Come Together for a Good CauseAfter Chicken Sandwich Wars 2k19, it touches my heart a little to see competitors giving each other a helping hand rather than tearing…Oct 1, 20191Oct 1, 20191
SoftCloudsUtility Industry: The New CX Boomerang for Repeat Customer SuccessThe utility industry is experiencing a radical transformation. Fueled by the rise of electric vehicles (EVs) and distributed solar…Jun 4
Hannah Michelle LambertinWorthixSpotify Helps You Prove You Listened to Your Favorite Artists FirstEveryone loves to flex that they listened to an artist “before they were popular.” Spotify can now give you some ammo to back it up.Aug 12, 2020
ReviumCX Trends Analysis 2022As a Customer Experience Designer my work is commonly made up of learning about different people, reflecting on behaviours, patterns…Dec 16, 2021
Hannah Michelle LambertinWorthixPopshelf is no Dollar GeneralWhen I think of Dollar General, my mind doesn’t immediately go to the word “wealth.” The brand is trying to change that perception, at…Oct 14, 2020
Hannah Michelle LambertinWorthixA Day Without A Whopper: McDonalds and Burger King Come Together for a Good CauseAfter Chicken Sandwich Wars 2k19, it touches my heart a little to see competitors giving each other a helping hand rather than tearing…Oct 1, 20191
Hannah Michelle LambertinWorthixPinterest shows you how to lead through empathyPinterest made the bold decision to completely ban ads that had imagery or language related to weight loss on their platform. They are…Jul 7, 2021
Itzell Ramirez-LopezinWorthixThe Starbucks ExperienceFor many consumers, Starbucks is their go to place for coffee. The company has grown not only because of its great-tasting coffee, but also…May 14, 2021
Hannah Michelle LambertinWorthixD2C goes IRL: Creating a moment of discoveryWe are all used to seeing D2C brands all over online and social nowadays. This is where they thrive due to their typically fresh and…Jun 8, 2021