SoftCloudsUtility Industry: The New CX Boomerang for Repeat Customer SuccessThe utility industry is experiencing a radical transformation. Fueled by the rise of electric vehicles (EVs) and distributed solar…Jun 4
Hannah Michelle LambertinWorthixSpotify Helps You Prove You Listened to Your Favorite Artists FirstEveryone loves to flex that they listened to an artist “before they were popular.” Spotify can now give you some ammo to back it up.Aug 12, 2020
ReviumCX Trends Analysis 2022As a Customer Experience Designer my work is commonly made up of learning about different people, reflecting on behaviours, patterns…Dec 16, 2021Dec 16, 2021
Hannah Michelle LambertinWorthixPopshelf is no Dollar GeneralWhen I think of Dollar General, my mind doesn’t immediately go to the word “wealth.” The brand is trying to change that perception, at…Oct 14, 2020Oct 14, 2020
Hannah Michelle LambertinWorthixPinterest shows you how to lead through empathyPinterest made the bold decision to completely ban ads that had imagery or language related to weight loss on their platform. They are…Jul 7, 2021Jul 7, 2021
SoftCloudsUtility Industry: The New CX Boomerang for Repeat Customer SuccessThe utility industry is experiencing a radical transformation. Fueled by the rise of electric vehicles (EVs) and distributed solar…Jun 4
Hannah Michelle LambertinWorthixSpotify Helps You Prove You Listened to Your Favorite Artists FirstEveryone loves to flex that they listened to an artist “before they were popular.” Spotify can now give you some ammo to back it up.Aug 12, 2020
ReviumCX Trends Analysis 2022As a Customer Experience Designer my work is commonly made up of learning about different people, reflecting on behaviours, patterns…Dec 16, 2021
Hannah Michelle LambertinWorthixPopshelf is no Dollar GeneralWhen I think of Dollar General, my mind doesn’t immediately go to the word “wealth.” The brand is trying to change that perception, at…Oct 14, 2020
Hannah Michelle LambertinWorthixPinterest shows you how to lead through empathyPinterest made the bold decision to completely ban ads that had imagery or language related to weight loss on their platform. They are…Jul 7, 2021
Hannah Michelle LambertinWorthixD2C goes IRL: Creating a moment of discoveryWe are all used to seeing D2C brands all over online and social nowadays. This is where they thrive due to their typically fresh and…Jun 8, 2021
Hannah Michelle LambertinWorthixTwitter gets into subscriptions with Twitter BlueTwitter users have been asking for an edit button for years, and now they’re finally getting it… kind of. Twitter Blue is Twitter’s new…Jun 4, 2021
Hannah Michelle LambertinWorthixItalic is luxury at a Costco priceHow much do people pay for social proof and brand identification when it comes to luxury brands? Quite a bit, apparently. A new D2C brand…May 18, 2021