Gary MarraUnderstanding Experience Management (XM): How Customers Talk About Their ExperiencesWhen it comes to online reviews, it’s easy to get lost between the extremes of glowing 5-star ratings and scathing 1-star critiques. It…Jul 9
Syncrasy Tech - TeaminSyncrasy TechWhy E-Commerce Businesses Need A Digital Experience Platform DXP?The rise of e-commerce and its impact on customer expectations has led to a shift in how retailers interact with their customers. When you…Nov 29, 2023
Gary MarraThe Bottom Line on EX: Driving ProfitabilityLet’s get to the bottom of the connection between Customer Experience (CX) and Employee Experience (EX)…literally. Savvy organizations are…Jul 6Jul 6
Christoph HaackDigital Consumer Behavior, Customer Relationship & Experience Management, Influences on Digital…Oct 31, 2023Oct 31, 2023
Acuity Knowledge PartnersWhy Customer Experience Management has become a Top Priority for BusinessesCustomer experience management (CXM) uses deep customer insights to deliver personalised experiences across every touchpoint, leading to…Feb 1Feb 1
Gary MarraUnderstanding Experience Management (XM): How Customers Talk About Their ExperiencesWhen it comes to online reviews, it’s easy to get lost between the extremes of glowing 5-star ratings and scathing 1-star critiques. It…Jul 9
Syncrasy Tech - TeaminSyncrasy TechWhy E-Commerce Businesses Need A Digital Experience Platform DXP?The rise of e-commerce and its impact on customer expectations has led to a shift in how retailers interact with their customers. When you…Nov 29, 2023
Gary MarraThe Bottom Line on EX: Driving ProfitabilityLet’s get to the bottom of the connection between Customer Experience (CX) and Employee Experience (EX)…literally. Savvy organizations are…Jul 6
Christoph HaackDigital Consumer Behavior, Customer Relationship & Experience Management, Influences on Digital…Oct 31, 2023
Acuity Knowledge PartnersWhy Customer Experience Management has become a Top Priority for BusinessesCustomer experience management (CXM) uses deep customer insights to deliver personalised experiences across every touchpoint, leading to…Feb 1
FeedierVoice of the Customer (VoC) and Customer Experience (CX) explainedListening to the voice of the customer VoC is becoming more and more crucial when it comes to delivering a memorable customer experience…Jan 13, 2021
Brianna Langley HendersonHow to prove your PR efforts are increasing revenueIt’s an age-old battle for comms professionals — convincing the powers that be that your hard-fought PR wins are actually contributing to…Jan 27
SAP Next-GenThe SAP Next-Gen Academy for Experience Management Inspires Academics and Customers at SAP’s…Authors: By: Waltraud Grimm and Dr. Michael NuernbergDec 17, 2019