Nick KomarovinUX CollectiveDeveloping an experience map, A to Z.Investigating peoples’ experiences with home monitoring solutions do define product vision.Apr 2, 20181
Harmonic DesignBreaking Free from Tables: Redefining Service Experiences with Innovative Visualizations —…It’s that point in your work where you want to create a visualization that encapsulates emotions, frustrations, joy, some juicy quotes…Feb 8Feb 8
Jill StarettinFresh Tilled SoilUX Maps vs. BlueprintsWhat the difference is and when to use themOct 11, 20183Oct 11, 20183
Shep HykenWhy the Marketing Budget Should Include Customer Service TrainingMany companies still believe that customer service is what happens when something goes wrong. However, that is only one part of customer…Jan 312Jan 312
Nick KomarovinUX CollectiveDeveloping an experience map, A to Z.Investigating peoples’ experiences with home monitoring solutions do define product vision.Apr 2, 20181
Harmonic DesignBreaking Free from Tables: Redefining Service Experiences with Innovative Visualizations —…It’s that point in your work where you want to create a visualization that encapsulates emotions, frustrations, joy, some juicy quotes…Feb 8
Jill StarettinFresh Tilled SoilUX Maps vs. BlueprintsWhat the difference is and when to use themOct 11, 20183
Shep HykenWhy the Marketing Budget Should Include Customer Service TrainingMany companies still believe that customer service is what happens when something goes wrong. However, that is only one part of customer…Jan 312
Justin MoralesinThinking DesignA Guide to Experience Mapping for UX DesignWhat is an experience map? When and how should it be used to improve user experience?Feb 24, 2020
David LandainBootcampSupercharging the Experience MapWith small tweaks and modulations, the experience map can be used to stimulate different modes of thinking. Sometimes even in parallel.Feb 8, 2023