Marianne Stjernvall, Founder of Queen of CRO, discusses the potential drawbacks of personalization, the significance of using standard terminology, and how to effectively manage personalization as part of a CRO program. — In Personalization Talk #13, we interview Marianne Stjernvall, the Founder of Queen of CRO, a consultancy specializing in CRO, personalization, and experimentation. During the conversation, Marianne discusses the potential drawbacks of personalization, the significance of using standard terminology, and how to effectively manage personalization as part of a CRO program.