Field Service Management

Sarah Nicastro is optimistic about the future of service. As host of The Future of Field Service podcast, she engages in weekly conversation with field service professionals who work on the front lines, behind the scenes and everywhere in between. Sarah’s interview style is perfectly suited for digging into the…

A 2013 Forrester study titled “Technology Management In The Age Of The Customer” stated enterprises will primarily focus on how technology can be best leveraged to meet evolving customer expectations. It forecasts a 20-year business cycle in which organizations will reinvent themselves to serve increasingly powerful customers. …

Physical assets are necessary players in your organization’s operations. Keep them in good shape, and you’ll reap immense benefits, including a long lifespan, proper utilization, as well as reduced operational costs. But tracking and controlling everything becomes a nightmare if your organization is a behemoth of assets and workforce. …

As of June 2022, the total number of POS terminals deployed by merchant acquiring banks was 6.59 million; it increased by 43 per cent growth in Q2 2022 compared to Q2 2021, according to a report. When banks focus on merchant banking, they see it as a process that goes…

First question first: What is Connected Field Service? Connected Field Service is a system that connects IoT data with Microsoft Dynamics 365 for Field Service to proactively monitor equipment using sensors and then generate Cases and Work Orders when components exceed acceptable thresholds, such as when a server overheats, or a temperature reading is too high. …

According to IBIS World, the number of employees in the plumbing industry has surpassed half a million in the US alone. One of the growing trends in this market is process automation by means of specialized software that helps complete routine tasks faster and simpler. One type of such software…

Live video is proving to be one of the most impactful enablers for field service management. The logic is simple: With a mobile device and an Internet connection, technicians or servicemen can troubleshoot problems along with company experts from anywhere and provide instant support to end customers. How Live Video Offers Support for Field Service Management Across the globe…

Field Service Organizations (FSOs) offer services at a customer’s site where the company products are installed or fitted or to be installed. Digital transformation is a comprehensive term to describe the implementation of new technologies, processes and systems to improve operations and meet customer expectations. The need for digital transformation…

How to realize business value from highly performant models, using a case study in the field service industry. — The field service industry (like other industries) moves toward automated tasks or augmented existing processes based on AI tools that provide decision support to field technicians. Using machine learning is the key to future success but doing it right is vital to getting the most out of your investment.