Your Flight Has Been Canceled or Delayed. What Should You Do? Hint: It’s to do more with your brain than the airlines.
Six hours’ delay with multiple announcements about the new flight times. Followed by a cancellation, two hours on the phone to book the new flight, half an hour to get a hotel room booked, another delay the day after and being stuck in the plane for half an hour before I could get off. And there’s something more than what the New York Times (in an article with the same title) said about what you should do.