Strategic Innovation in Product and Service Design partners interaction design graduate students with a real-world dilemma, supporting an end-to-end product that solves the partner’s unique problem. My team was introduced to Mahone Bay, a small (very small) coastal community in Nova Scotia, whose local economy relies heavily on tourism. — Before we begin, I want to preface this project with a stark fact: this project took place in the pandemic throes of fall of 2020. I am incredibly proud of the timezone-divided discussions, virtual interviews, and remote co-designing of this product. …