Shep HykenHow to Handle Toxic Customers and Protect Company CultureIn some of my customer service speeches, I joke that some customers aren’t worth doing business with. The way I position it in the speech…Aug 2Aug 2
Shep HykenAnother Lesson on How to Handle Angry CustomersAt a recent conference, I enjoyed an interview with a business owner who shared some of his customer service philosophies. His name is…Jul 21, 2022Jul 21, 2022
Shep HykenAnother Lesson on How to Handle Angry Customers: Don’t Smell the MilkAt a recent conference, I enjoyed an interview with a business owner who shared some of his customer service philosophies. His name is…Jun 15, 2022Jun 15, 2022
