Agnideep BagchiinHiver EngineeringRethinking Our Engineering Intern Onboarding Process to Accelerate ProductivityHiver offers internships in Software Engineering to fresh university graduates. However, interns are not familiar with our workplace and…Apr 28, 2023
Raghav C SGmail API’s push notifications bug and how we worked around it at HiverThe Hiver Shared Mailbox is a helpdesk software that helps teams on Gmail collaborate better. And being built on top of Gmail means it…Feb 24, 20232
Vignesh MohanasundaraminHiver EngineeringHow Hiver modernized QA Automated Test using Webdriver.ioHiver is home to fast-paced software development, and such an environment requires dynamic testing solutions. Imagine QA Engineers sitting…Dec 29, 2022Dec 29, 2022
PriyabrataHarvey improves response time for customer support teamsCustomer support agents respond to hundreds of emails daily. Amongst those emails, there are bound to be repetitive queries. This causes…Nov 15, 2022Nov 15, 2022
Hargovind Singh ArorainHiver EngineeringHow Harvey (the AI assistant) Detects Thank You Emails Auto-MagicallyOne of our objectives at Hiver is to make the customer support teams productive who are using Hiver. We’ve built a lot of features to…Jul 28, 2022Jul 28, 2022
Agnideep BagchiinHiver EngineeringRethinking Our Engineering Intern Onboarding Process to Accelerate ProductivityHiver offers internships in Software Engineering to fresh university graduates. However, interns are not familiar with our workplace and…Apr 28, 2023
Raghav C SGmail API’s push notifications bug and how we worked around it at HiverThe Hiver Shared Mailbox is a helpdesk software that helps teams on Gmail collaborate better. And being built on top of Gmail means it…Feb 24, 20232
Vignesh MohanasundaraminHiver EngineeringHow Hiver modernized QA Automated Test using Webdriver.ioHiver is home to fast-paced software development, and such an environment requires dynamic testing solutions. Imagine QA Engineers sitting…Dec 29, 2022
PriyabrataHarvey improves response time for customer support teamsCustomer support agents respond to hundreds of emails daily. Amongst those emails, there are bound to be repetitive queries. This causes…Nov 15, 2022
Hargovind Singh ArorainHiver EngineeringHow Harvey (the AI assistant) Detects Thank You Emails Auto-MagicallyOne of our objectives at Hiver is to make the customer support teams productive who are using Hiver. We’ve built a lot of features to…Jul 28, 2022
Srinivas IyerinHiver EngineeringHiver Live Chat and how we learnt performance monitoring both the hard and the right wayWe released Live Chat in Hiver recently which is helping our customers to provide customer support in real-time, right from Gmail. This…Jun 19, 2022
Sukanya BasuinInside the HiveWhy Designing Obvious Interactions MatterA story of how designing a small interaction made my team realize that we shouldn’t ship a featureDec 16, 2020
Sukanya BasuinInside the HiveIntroducing the new and improved Hiver experienceEvery business uses email extensively. Email, however, was never designed to do the things they try to do with it often leading to email…Aug 28, 20194
