Calogero Bonasia (καλόγηρος)Complexity and innovation frequently clash with traditional modelsITIL, ITSM and SDLC are well-established approaches that, over the years, have proven their worth in ensuring efficiency and control, but…Sep 17
Dr. Houssem Ben MahfoudhAutomating Remediation with ITOM Event Management in ServiceNow — AIOps: Integration with…Remediation stands at the forefront of discussions in monitoring and observability, particularly for large enterprises grappling with…Apr 17
Ajay VermainArtificial Intelligence in Plain EnglishEnhancing Customer Support with GenAI and AIML: A Comprehensive GuideIn the ever-evolving landscape of customer support, the integration of Generative AI (GenAI) and Artificial Intelligence and Machine…Sep 7Sep 7
Carlos HelpdeskIncident or Service Request?What is the difference and why does it matter.Nov 6, 2022Nov 6, 2022
Alcides MaguleinIt is all about having fun with ITILWe need to demystify IT Service ManagementBy demystifying IT service management, organizations will be able to implement an ITSM strategy that meets their specific needs.Aug 20Aug 20
Calogero Bonasia (καλόγηρος)Complexity and innovation frequently clash with traditional modelsITIL, ITSM and SDLC are well-established approaches that, over the years, have proven their worth in ensuring efficiency and control, but…Sep 17
Dr. Houssem Ben MahfoudhAutomating Remediation with ITOM Event Management in ServiceNow — AIOps: Integration with…Remediation stands at the forefront of discussions in monitoring and observability, particularly for large enterprises grappling with…Apr 17
Ajay VermainArtificial Intelligence in Plain EnglishEnhancing Customer Support with GenAI and AIML: A Comprehensive GuideIn the ever-evolving landscape of customer support, the integration of Generative AI (GenAI) and Artificial Intelligence and Machine…Sep 7
Alcides MaguleinIt is all about having fun with ITILWe need to demystify IT Service ManagementBy demystifying IT service management, organizations will be able to implement an ITSM strategy that meets their specific needs.Aug 20
Jason A RiddellZendesk Automation: Adding CC and Followers — The Scalable Way.How to ascalable support for the automation of CC and Followers to a Zendesk support ticket during creation using custom Organisation…May 27
Tanushree MundainAppy Pie — The BlogITIL Problem Management: A Comprehensive GuideImagine an IT environment where recurring issues are a thing of the past. Instead of constantly firefighting incidents, your team can focus…Apr 15
