We do improvement by programmes. Change happens in projects. We ask for innovation at one-off events. We expect people to be adaptive and insightful every few months or years when we tell them to.
What’s all this “Joy in Public Service” stuff? Either it’s motherhood and apple pie or it’s cloud cuckoo land. It must be rubbish if it’s anything to do with something like “joy”.
Some thoughts that tumbled out about what Joy In Public Service might mean.
“Why won’t they do what I want?”
“Why won’t they do what is best for them?”
“I can see how to solve this, why can’t they just try it?”