ECF Data, LLCMust-See Features in Microsoft Teams Phone and RoomsRemote work has dramatically increased by over 150% in the last decade, with virtual communication tools becoming essential for modern…Jul 30
Martin Heusser | M365 Apps & Services MVPThe Ultimate Teams Shared Voicemail SolutionIn June last year I wrote about handling Teams shared voicemail more efficiently. Although the principle is the same today, a couple of…Dec 6, 20231
Carl KarawaniMicrosoft Teams Admins can no longer create Teams Phone Resource AccountsLess than a month ago (Apr 18, 2024), Microsoft announced via Message Center (MC780743) that the following Entra roles:May 15May 15
Martin Heusser | M365 Apps & Services MVPMicrosoft Teams Call Queue Agent Lists (And how to Force-Sync them)The purpose of a call queue in Teams is to distribute incoming calls to multiple call agents. Every call queue stores its own “Agent List”…Apr 10, 20223Apr 10, 20223
Carl KarawaniHow to Automatically License Resource Accounts in Microsoft TeamsAs a Microsoft Teams Admin, you may face challenges creating new call queues or auto attendants if you don't have the appropriate roles to…Apr 262Apr 262
ECF Data, LLCMust-See Features in Microsoft Teams Phone and RoomsRemote work has dramatically increased by over 150% in the last decade, with virtual communication tools becoming essential for modern…Jul 30
Martin Heusser | M365 Apps & Services MVPThe Ultimate Teams Shared Voicemail SolutionIn June last year I wrote about handling Teams shared voicemail more efficiently. Although the principle is the same today, a couple of…Dec 6, 20231
Carl KarawaniMicrosoft Teams Admins can no longer create Teams Phone Resource AccountsLess than a month ago (Apr 18, 2024), Microsoft announced via Message Center (MC780743) that the following Entra roles:May 15
Martin Heusser | M365 Apps & Services MVPMicrosoft Teams Call Queue Agent Lists (And how to Force-Sync them)The purpose of a call queue in Teams is to distribute incoming calls to multiple call agents. Every call queue stores its own “Agent List”…Apr 10, 20223
Carl KarawaniHow to Automatically License Resource Accounts in Microsoft TeamsAs a Microsoft Teams Admin, you may face challenges creating new call queues or auto attendants if you don't have the appropriate roles to…Apr 262
Carl KarawaniMicrosoft Teams Shared Calling — FAQEverything you need to know about Microsoft Teams Shared CallingSep 27, 2023
Rajesh JayarajWhat is Microsoft Converged Communications?In today’s dynamic work environment, seamless communication and collaboration are paramount. Microsoft Converged Communications aims to…Feb 21
Martin Heusser | M365 Apps & Services MVPWhy Can Only some Users Search Auto Attendants and Call Queues in Teams?Have you ever wondered why you or some of your users can’t see all Auto Attendants or Call Queues when you search for them in Teams? Start…Aug 26, 20223