Lilian M RajiNet Promoter Score — Your Brand’s Word-of-Mouth MultiplierLast week, we unpacked Churn Rate, the metric that helps brands spot where customers might be slipping away, as part of our ongoing look at…Nov 6
Manoj KumarRoot Cause Analysis for Net Promoter Score (NPS)NOTE: This article is the part of ‘Harnessing Net Promoter Score (NPS): Turning Customer Satisfaction into Success’ article. However, the…Oct 21, 2023
Upshot.aiEverything you need to know about the NPS formula!Have you ever wondered what your customers really think about your product or service? Sure, you can track reviews, monitor complaints, and…Oct 16Oct 16
Manoj KumarComprehensive Analysis of NPS Data: Unveiling Customer SentimentsNOTE: This article is the part of ‘Harnessing Net Promoter Score (NPS): Turning Customer Satisfaction into Success’ article. However, the…Oct 21, 2023Oct 21, 2023
Daniel BesquinWhy Small Businesses Overlook the Goldmine of Customer Retention — And What It’s Costing ThemAs someone who has spent years helping small and medium-sized businesses grow, I’ve noticed a recurring theme: while these businesses are…Aug 20Aug 20
Lilian M RajiNet Promoter Score — Your Brand’s Word-of-Mouth MultiplierLast week, we unpacked Churn Rate, the metric that helps brands spot where customers might be slipping away, as part of our ongoing look at…Nov 6
Manoj KumarRoot Cause Analysis for Net Promoter Score (NPS)NOTE: This article is the part of ‘Harnessing Net Promoter Score (NPS): Turning Customer Satisfaction into Success’ article. However, the…Oct 21, 2023
Upshot.aiEverything you need to know about the NPS formula!Have you ever wondered what your customers really think about your product or service? Sure, you can track reviews, monitor complaints, and…Oct 16
Manoj KumarComprehensive Analysis of NPS Data: Unveiling Customer SentimentsNOTE: This article is the part of ‘Harnessing Net Promoter Score (NPS): Turning Customer Satisfaction into Success’ article. However, the…Oct 21, 2023
Daniel BesquinWhy Small Businesses Overlook the Goldmine of Customer Retention — And What It’s Costing ThemAs someone who has spent years helping small and medium-sized businesses grow, I’ve noticed a recurring theme: while these businesses are…Aug 20
Manoj KumarTrend Analysis for Net Promoter Score (NPS) and Cohort AnalysisNOTE: This article is the part of ‘Harnessing Net Promoter Score (NPS): Turning Customer Satisfaction into Success’ article. However, the…Oct 21, 2023
Laszlo CsomorWhy Would Anyone Still Use the Net Promoter Score in 2024?Reviving the Net Promoter Score: Enhancing Customer Feedback for Modern BusinessMay 4
InUX CollectivebyVikram GoyalA comprehensive guide to using Net Promoter Score (NPS)As a Product manager at a fast growing SAAS startup, the most enriching part of my job is to deeply understand our customers. Usage data…Feb 23, 20221
