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Isabel WuFrom Frustration to Fascination: Navigating the hospital experienceUsing Customer Journey Mapping to identify pain pointsJul 11
Dr Brin HodgskissDigital UEC Transformation and Strategy Fortnight Note #35… Human Iceberg.(16th March — 5th April 2024)Apr 5
Tero VäänänenDefining services, products and platforms in health & careWhen we talk about services, products or platforms, we don’t always mean the same things. This taxonomy describes how they link together.Mar 11, 20201
Imogen Levy 👩💻inWeb of WeeknotesMonthly Musings March 24This month: Insights from ‘deeper dive’ meetings on digital booking in urgent care, lessons on self-awareness, policy development…Apr 3
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