JetStyle Digital ProductioninBootcampOptimizing NPS Surveys: Insights for Product TeamsIn our previous article about product research, we mentioned our favorite combination of research practices: NPS → in-depth interview →…Jul 10
Bev HIf NPS is dead, where’s the autopsy?I’ve read and listened to countless versions of ‘NPS is dead!’ content over the past few month.Jul 8Jul 8
UX NATANPS, CSAT, and CSI: Key Metrics for Customer FeedbackSimplified Guide to NPS, CSAT, and CSI: Key Metrics for Customer FeedbackFeb 13Feb 13
Kelsey GerksinTechnology TalkAmplify Customer Voices And Increase Client Retention With NPS Subscription ServiceCustomer feedback can change the course of your business.Jul 7Jul 7
JetStyle Digital ProductioninBootcampOptimizing NPS Surveys: Insights for Product TeamsIn our previous article about product research, we mentioned our favorite combination of research practices: NPS → in-depth interview →…Jul 10
Bev HIf NPS is dead, where’s the autopsy?I’ve read and listened to countless versions of ‘NPS is dead!’ content over the past few month.Jul 8
UX NATANPS, CSAT, and CSI: Key Metrics for Customer FeedbackSimplified Guide to NPS, CSAT, and CSI: Key Metrics for Customer FeedbackFeb 13
Kelsey GerksinTechnology TalkAmplify Customer Voices And Increase Client Retention With NPS Subscription ServiceCustomer feedback can change the course of your business.Jul 7
Umut KocatasNet Promoter Score (NPS) & Sentiment Analysis and ApplicationHello everyone ! In this article I will first talk about the Net Promoter Score method. Then, I will explain Sentiment Analysis with an…Mar 5
Robi Kate MirandaBridging Science, Policy, and Society: The Postnormal Science FrameworkIn an era of complex global challenges—from pollution, disasters, and climate change to biodiversity loss, the need for effective…Jun 29
Phil Araujo - The Product HeroinBootcampWhy on Earth Are We Still Using NPS?It might as well stand for ‘Not Particularly Solid,’ because this metric is the victim of some serious design flaws.Oct 19, 2023