Janina Cußmanninrebuy recommerceProactive Customer Care: Interview with Cyprian BemWe had the pleasure of sitting down with Cyprian Bem to discuss proactive Customer Care and our company value of persistently serving our…4d ago4d ago
Flutter News HubWiredash: The Complete Guide to Integrating Real-time Analytics and Feedback in Your Flutter AppSep 14Sep 14
Optimal WorkshopMeasuring the impact of UXR: beyond CSAT and NPSIn the rapidly evolving world of user experience research (UXR), demonstrating value and impact has become more crucial than ever. While…Sep 12Sep 12
Alex BodrykOverSecured? 5 Steps to Align Cyber Resiliency Posture and Your Customer HappinessWhile most of the businesses struggle to manage their cyber resilience some are quite good in both business and cyber resilience…Sep 1Sep 1
uxplanet.orginUX PlanetCustomer Satisfaction Score: Essential GuideCustomer Satisfaction Score (CSAT) is a metric used to gauge customer satisfaction with a product or service. It’s one of the most commonly…Aug 21Aug 21
d*classifiedind*classifiedBuilding a UX Analytics Dashboard to Quantify Attitudinal User DataYong Liang built a UX analytics dashboard to quantify attitudinal user data. The project evolved through three versions, focusing on…Aug 5Aug 5
JetStyle Digital ProductioninBootcampOptimizing NPS Surveys: Insights for Product TeamsIn our previous article about product research, we mentioned our favorite combination of research practices: NPS → in-depth interview →…Jul 10Jul 10
Bev HIf NPS is dead, where’s the autopsy?I’ve read and listened to countless versions of ‘NPS is dead!’ content over the past few month.Jul 8Jul 8
Kelsey GerksinTechnology TalkAmplify Customer Voices And Increase Client Retention With NPS Subscription ServiceCustomer feedback can change the course of your business.Jul 7Jul 7
