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擁抱設計工具，是幫助還是制約？ ── 以人物誌為例

如果幼兒的第一個老師是巧虎，那麼對 UX 新手來說，絕對是設計工具。

Alyssa Vincent-Hill in Salesforce Experience and Design

Data-Driven Personas at Salesforce

Understanding Our Users in a Whole New Way

Sabrina Fonseca in &Partners

Illustration of a Native American woman with a cast on her arm. A path is behind her indicating her hospital journey.

Telling Complex User Stories: The Indian Health Service Health IT Case Study