InAppy Pie — The BlogbyTanushree MundaITIL Problem Management: A Comprehensive GuideImagine an IT environment where recurring issues are a thing of the past. Instead of constantly firefighting incidents, your team can focus…Apr 15
Carlos HelpdeskOCM applied to ITSM practices — Lessons learntTips and operation OCM suggestions to implement problem management based on Kotter’s 8 step modelSep 3, 2023
Wulfgang WangA DB drift…In the heart of the bustling city of Techville, there exists a company known as HarborCode Inc. They were the pioneers of innovation…Jan 13Jan 13
InitversitybyVamsi PenmetsaIncident and Problem Management in SRELeveraging ServiceNow for ExcellenceNov 15Nov 15
Jaap TrouwDon’t do #ITIL, except this!As most frameworks, especially with a business case for selling trainings and/or certifications, ITIL and/or iTSM is way too complicated…Feb 7, 2023Feb 7, 2023
InAppy Pie — The BlogbyTanushree MundaITIL Problem Management: A Comprehensive GuideImagine an IT environment where recurring issues are a thing of the past. Instead of constantly firefighting incidents, your team can focus…Apr 15
Carlos HelpdeskOCM applied to ITSM practices — Lessons learntTips and operation OCM suggestions to implement problem management based on Kotter’s 8 step modelSep 3, 2023
Wulfgang WangA DB drift…In the heart of the bustling city of Techville, there exists a company known as HarborCode Inc. They were the pioneers of innovation…Jan 13
InitversitybyVamsi PenmetsaIncident and Problem Management in SRELeveraging ServiceNow for ExcellenceNov 15
Jaap TrouwDon’t do #ITIL, except this!As most frameworks, especially with a business case for selling trainings and/or certifications, ITIL and/or iTSM is way too complicated…Feb 7, 2023
elcinyildizbayrakIncident vs Problem based on ITIL 4As an ITIL expert, I want to discuss the difference between incident and problem based on ITIL 4. Although both of the terms are commonly…Jun 24, 2021
InFractionalExecutivesbyLouis DeryfusProblem-solving vs. Problem management — World Consulting GroupFrom our experience, there is generally very little attention paid to problem management as opposed to problem-solving (For reference on…Oct 18, 2022
Sebastian MincewiczEvent Management — the forgotten side of monitoringMonitor -> Notify -> Get flooded or manage it all!Aug 7, 2017
