Professional Services

By Ranjana Kaushik — Delivery Lead As a delivery lead, its sometimes difficult to explain to teams and clients which methodology we use, Agile or Scrum. Both have many similarities, meaning it is not always easy to clearly distinguish. Both focus on delivering software, work on iterative processes and accommodating…

In developing an Agile Scrum framework for a Professional Services Organisation (PSO), one of the key challenges is the role of the Product Owner (PO). …

by Antony Melvin — Head of Professional Services In developing an Agile Scrum framework for a Professional Services Organisation (PSO), one of the key challenges is the role of the Product Owner (PO). In a traditional scrum setup the PO will work as one of the three amigos, will prioritise…

“But how do you make sure you get paid?” I was talking with one of the many people who call to “pick my brain.” My wife says “I’m not saying you’re stupid, but you can’t have much brain left after everyone picks it.” I was an independent management consultant for many years. …

A lot of friends and early-stage CEOs of enterprise software companies think that Customer Success (CS) is the critical function to build after you develop a product and figure out how to sell it. Not so. The critical function to build is Professional Services (PS). Annual Recurring Revenue (ARR) is…

The weather in the UK might not have got the memo but it is officially Spring time and that can only mean one thing… no, not the blossoming of daffodils…I’m talking about job promotion announcements. In the last week my LinkedIn, Instagram and Facebook feeds have been flooded with people…