Professional Services

This is the fourth article in my series about the lessons I learned leading, scaling, and growing Professional Services organizations. In this article, I’ll focus on the methodology that helped me manage escalations better and get to mutual success with the customer as quickly as possible. I’ll start with a…

It occurred to me recently that I’ve been leading Professional Services organizations for over 11 years now, and have learned a lot of lessons: what to do and perhaps more importantly, what not to do when building, scaling and growing these organizations. These 11 years have been both challenging and…

In the first article in this series, we talked about the OODA loop and the importance of Observing, Orienting, Deciding, Acting, and Observing again to guide the decision making process and measuring its impact. Taking this one step further, decisions are not acted upon (typically) by one person. They require…

This is the third article in my series about the lessons I learned leading Professional Services organizations. If interested, you can read the first article here and the second here. Generally speaking, there are two common opinion camps about the need for processes in Professional Services. One camp (this is…

Partnerships with executive search firms and search consultants are costly investments for your business. As they help you find the next leader to carry your business forward. Given the importance of their role and the cost of executive search for a business, albeit done internally or with an executive search…

This is the third in my series of blogs on “What they don’t teach you at law school”. This series aims to provide junior lawyers and other junior professionals with some hints and tips about how to navigate the early years of a demanding career from what I have learnt…

Off the bench, the “manager” title, overseas consultants and a LEGO case study — Just finished my first month long chargeable engagement in my new team, at my new firm (for those who don’t work in professional services, chargeable work is basically client work/ “actual” work as distinct from administrative work like sending out emails/ setting up and organising meetings/ taking/ doing online training…

By Craig Convery — Consultant Delivery Lead At Crimson Macaw we place an extremely high value on Transparency with our Sprints and Scrum+ Framework. Being transparent at Crimson Macaw builds trust across our teams and stakeholders, it builds and supports effective communication channels and allows our decision-making process to be…

It’s not an easy job convincing the professional sector to transform but it’s a worthy job if done right. We’ve had a simple hypothesis since our (Mandeleo) inception: professional services will require serious business and digital transformation to navigate through (and beyond) the pandemic. All three partners have worked extensively…