Gerri KnilansHow to Handle Tough Customer Conversations Using BIFF Response ModelWith so much at stake in every customer interaction, handling tough conversations well is essential. Enter the BIFF Response model.Nov 25
Chris Murdock7 Best Practices For Building Client RelationshipsThis article about client relationships was originally published in August 2018 and has been updated to reflect new information on best…Aug 3, 2022Aug 3, 2022
Eric J. SeaderMidsize law firm strategies for strengthening client relationships during the COVID-19 crisisCo-written with Peter Colin and Gail Murphy. Originally published by Thomson Reuters’ Legal Executive Institute on May 6, 2020.May 8, 2020May 8, 2020
Chikezie EjiasiWhat do you do?You’ll learn how I finally answered that question with an analogy, revealing the processes of a battle-tested Designer.Mar 10, 20161Mar 10, 20161
Gerri KnilansHow to Handle Tough Customer Conversations Using BIFF Response ModelWith so much at stake in every customer interaction, handling tough conversations well is essential. Enter the BIFF Response model.Nov 25
Chris Murdock7 Best Practices For Building Client RelationshipsThis article about client relationships was originally published in August 2018 and has been updated to reflect new information on best…Aug 3, 2022
Eric J. SeaderMidsize law firm strategies for strengthening client relationships during the COVID-19 crisisCo-written with Peter Colin and Gail Murphy. Originally published by Thomson Reuters’ Legal Executive Institute on May 6, 2020.May 8, 2020
Chikezie EjiasiWhat do you do?You’ll learn how I finally answered that question with an analogy, revealing the processes of a battle-tested Designer.Mar 10, 20161
