Remote User Testing

Many workflows have been disrupted during this Covid19 period. As designers, home office allows us to buckle down and get stuck into a load of work, sipping speciality coffee and sketching uninterrupted in front of our large monitors. We naturally self-isolate to get stuff done. As UX designers, however, it…

Shelter’s Lead Product Manager Philip Wilson often promotes the principle that users shouldn’t be able to visualise your organisation design by looking at your product. We don’t always succeed at this. For example a common question we ask ourselves at Shelter is whether our users see fundraising and campaigns as…

Using Figma, Zoom and Telegram — The Covid-19 pandemic has caught us all off guard. Work from home has become the new normal, and we are now relying on telecommunications more than ever. Just like all other forms of interaction that has been taken online, usability testing is not spared. Remote usability testing is here to…

A collection of learnings and insights from a recent round of usability testing (August 2020) Prototypes and working software (including Beta versions) are some of the most commonly used assets we (UX designers/researchers) use to validate our ideas, assumptions and hypotheses when designing and building digital products. At Transpire and…

During this time of COVID, it has made me rethink methodologies for traditional user feedback. I’m thankful that we’ve been using remote research methods at UEGroup for more than 10 years, and as a consulting firm, our requests from clients have always required us to think outside of the box…

When testing on site, everything is simple: the moderator hands the test user a NDA form to sign. Issues such as confidentiality and consent to video recording are settled in no time at all. But even with remote testing, there is no need to send letters across the country. How is that supposed to work? Here is a brief guide about what you can do to ensure that nothing stands in the way of remote testing with the necessary consent.

In these times of COVID, remote is the new normal in user research. While there are lots of specialised research platforms available, none of them are suitable when it comes to running a remote usability test for a ‘confidential’ mobile prototype!! Some of the major hurdles are : How do…

Practical advice to improve user testing in this new normal. By Mathieu Dauner, Strategy & Research Lead This is the final instalment of three part series. …