Atul RahangdaleIdentify Customer Reply Email Messages in Salesforce Service CloudIn the customer service domain, we often need to send emails to customers to provide updates on their queries or share other relevant…Sep 8
anonymousMessaging for In-App and Web User Verification setup in SalesforceFind below a brief intro on how you can set up the Messaging for In-App and Web User Verification.Oct 21, 20233
VimeraService Cloud: Help faster by using different communication channelsThis article is prepared by our Salesforce Developer Julia Efimovskaya, a member of the Vimera team.Aug 16Aug 16
anonymousMessaging for In-App and Web API (Beta)Finally, the Asynchronous Chat (Chat 2.0) is now available via API. Let's look at a simple setup of how to use the MIAW API and how better…Jul 24Jul 24
anonymousGet the Estimated Wait Time Results in MIAW REST APIThe available endpoints for MIAW REST API are only for starting a conversation, sending messages to the Salesforce Agent, and getting the…Jul 211Jul 211
Atul RahangdaleIdentify Customer Reply Email Messages in Salesforce Service CloudIn the customer service domain, we often need to send emails to customers to provide updates on their queries or share other relevant…Sep 8
anonymousMessaging for In-App and Web User Verification setup in SalesforceFind below a brief intro on how you can set up the Messaging for In-App and Web User Verification.Oct 21, 20233
VimeraService Cloud: Help faster by using different communication channelsThis article is prepared by our Salesforce Developer Julia Efimovskaya, a member of the Vimera team.Aug 16
anonymousMessaging for In-App and Web API (Beta)Finally, the Asynchronous Chat (Chat 2.0) is now available via API. Let's look at a simple setup of how to use the MIAW API and how better…Jul 24
anonymousGet the Estimated Wait Time Results in MIAW REST APIThe available endpoints for MIAW REST API are only for starting a conversation, sending messages to the Salesforce Agent, and getting the…Jul 211
Bergin PanimayamOpening Related Records in a Subtab within a Salesforce Console App Using LWCLearn how to enhance your Salesforce console app by using Lightning Web Components (LWC) to open related records in a console subtab.May 30
Pracedo ThinksDitch the Hold Times: Self-Service Powerhouse with SalesforceImagine a world where customers skip the frustration of hold times and solve problems on their own terms. This self-service revolution is…May 9
Joseph ThomasSalesforce Service Cloud Voice - Part 1: IntroductionRecently, I got the opportunity to work on Salesforce Service Cloud Voice. This has been quite a steep learning curve. One thing I noticed…Apr 9
