Aardvark InfinityEnhancing Social Customer Care: Brandwatch’s Case Management RevolutionAuthor: Aardvark Infinity | www.aardvarkinfinity.comJun 20
Shane KettermanHow Data-Driven Social Customer Service Creates Better Customer RetentionPeople thought we were a bit crazy to put so much emphasis on being “data-driven”. They said, “don’t worry about that right now…” and other…Dec 27, 2017
Good RebelsWelcome to the future of social customer care: beyond Twitter repliesBy Marina Hernández AnlloJan 13, 2021Jan 13, 2021
ConversocialinSocial MessagingThe 30 Most Influential People in Social Customer ServiceWe’ve opened the annals of Social Media stars from inception until now and compiled a list of the thought leaders, innovators and…Nov 28, 2017Nov 28, 2017
SotrenderPerfect Community Management & Moderation on Facebook16 practices that will improve brand-client relations and brand representation on social media.Nov 5, 2019Nov 5, 2019
Aardvark InfinityEnhancing Social Customer Care: Brandwatch’s Case Management RevolutionAuthor: Aardvark Infinity | www.aardvarkinfinity.comJun 20
Shane KettermanHow Data-Driven Social Customer Service Creates Better Customer RetentionPeople thought we were a bit crazy to put so much emphasis on being “data-driven”. They said, “don’t worry about that right now…” and other…Dec 27, 2017
Good RebelsWelcome to the future of social customer care: beyond Twitter repliesBy Marina Hernández AnlloJan 13, 2021
ConversocialinSocial MessagingThe 30 Most Influential People in Social Customer ServiceWe’ve opened the annals of Social Media stars from inception until now and compiled a list of the thought leaders, innovators and…Nov 28, 2017
SotrenderPerfect Community Management & Moderation on Facebook16 practices that will improve brand-client relations and brand representation on social media.Nov 5, 2019
Jim RembachHow Top Brands Are Winning with Engaging Social Media ExperiencesWith social media your customers are having experiences on their own terms. They are in control. All of their experiences add up to their…Dec 3, 2018
Rob AldermanWhy WhatsApp’s API is a big deal for social media customer service, and why Twitter should be…If you haven’t yet seen, WhatsApp recently announced it’s business API, allowing businesses to respond to customers for free within 24…Sep 4, 2018
ConversocialinSocial MessagingHow Private Messaging Channels Are Changing Brand Communications As We Know ItThinking back over how Social has evolved over the last ten years is pretty mind boggling. Newer channels to the mix, such as Snapchat…Aug 24, 2018
