Scott CarmichaelinCX Insight LabCutting call times: How decile analysis and smart strategies can slash your average talk timeWhat are three quick analyses that can help you reduce average talk time?Aug 29
Scott CarmichaelSpeech analytics within contact centresAs of recent data, it is estimated that 45% of contact centres utilise speech analytics. Additionally, Gartner have rated the…Jul 24
Scott CarmichaelinCX Insight LabTurning conversations into insights: harnessing speech and sentiment analytics in call centresSentiment analysis can deliver actionable insights for your operation, but what are the main benefits and challenges you might face?Aug 20Aug 20
Scott CarmichaelinCX Insight LabEnhancing Call Centre Operations with Agent AssistantsFind out how agent assistants have helped to improve sales by 23%, enhance quality scores by 11% and accelerate speed to proficiency by 25%Jul 31Jul 31
Scott CarmichaelHow speech analytics can drastically reduce customer churnThis organisation retained 30% more customers by implementing speech analyticsAug 21Aug 21
Scott CarmichaelinCX Insight LabCutting call times: How decile analysis and smart strategies can slash your average talk timeWhat are three quick analyses that can help you reduce average talk time?Aug 29
Scott CarmichaelSpeech analytics within contact centresAs of recent data, it is estimated that 45% of contact centres utilise speech analytics. Additionally, Gartner have rated the…Jul 24
Scott CarmichaelinCX Insight LabTurning conversations into insights: harnessing speech and sentiment analytics in call centresSentiment analysis can deliver actionable insights for your operation, but what are the main benefits and challenges you might face?Aug 20
Scott CarmichaelinCX Insight LabEnhancing Call Centre Operations with Agent AssistantsFind out how agent assistants have helped to improve sales by 23%, enhance quality scores by 11% and accelerate speed to proficiency by 25%Jul 31
Scott CarmichaelHow speech analytics can drastically reduce customer churnThis organisation retained 30% more customers by implementing speech analyticsAug 21
Scott CarmichaelinCX Insight LabUnlocking the power of contact reason analysis: A key to customer-centric call centre operationsManual call dispositioning is only 60% accurate. How can your organisation understand customer demand more accurately to aid business…Aug 19
Ashley TorresWhat is Speech Fulfilling Affirmations?Correcting your speech to fulfill your affirmations: SDA is speech development affirmationsApr 7, 20231