TechOkPleaseEnhance Customer Support: The Top 10 CRM for Helpdesk CompaniesIn the realm of customer support, managing interactions, resolving issues promptly, and ensuring customer satisfaction are paramount for…Apr 10
John ConneelyCorrelation IDs — The Key to Customer Support | Support Driven DevelopmentOver the course of this post, I’ll be explaining what a Correlation ID is, what it can be used for and how it can be used to greatly…Jul 26, 2021Jul 26, 2021
Arbab Ahmad12 Help Desk Metrics For Finding The Best Help Desk SoftwareHow can you determine if your business’s help desk is meeting end-users technical needs? Help desk-specific measurements or key performance…Dec 8, 2022Dec 8, 2022
EngatiHow to integrate your support software with Engati?One of Engati’s key philosophies is that we want to help you do more, with ease. We want to help you create the most amazing experiences…Jun 21, 2021Jun 21, 2021
TechOkPleaseEnhance Customer Support: The Top 10 CRM for Helpdesk CompaniesIn the realm of customer support, managing interactions, resolving issues promptly, and ensuring customer satisfaction are paramount for…Apr 10
John ConneelyCorrelation IDs — The Key to Customer Support | Support Driven DevelopmentOver the course of this post, I’ll be explaining what a Correlation ID is, what it can be used for and how it can be used to greatly…Jul 26, 2021
Arbab Ahmad12 Help Desk Metrics For Finding The Best Help Desk SoftwareHow can you determine if your business’s help desk is meeting end-users technical needs? Help desk-specific measurements or key performance…Dec 8, 2022
EngatiHow to integrate your support software with Engati?One of Engati’s key philosophies is that we want to help you do more, with ease. We want to help you create the most amazing experiences…Jun 21, 2021
John ConneelyThe Importance of a Support User Interface | Support Driven DevelopmentAny company that sells a software product with direct end users and wishes to scale to any significant size will eventually need a…Jun 11, 2021
John ConneelyCreating an Impact Analysis | Support Driven DevelopmentOne of the leading reasons a project takes more time than was estimated is because an proper impact analysis was not carried out. In some…May 24, 2021
John ConneelyAutomated Responses | Support Driven Development — Young Leaders in TechnologIn the 2nd post of the Support Driven Development series, we touch on the uses of automated responses, how they can improve the…May 11, 2021
