Trust And Safety

Trigger Warning: This page discusses sexual assault and may be triggering for some individuals. My therapist said I was raped. My housemate called it sexual assault. I don’t know what I call it. Sexual assault. Sexual abuse. Rape. Victim. Survivor. Everyone wants to label it. And I understand for some…

A patent from 1998 offers a solution to the expanding epidemic of disinformation and outright fakery. — It’s a maxim from a bygone era — “Seeing is believing.” …

ֿOnline platforms and users are susceptible to a barrage of threats — from disinformation to extremism to terror. Daniel and Chris of the podcast Practical AI chat with Matar Haller, our VP of Data and AI about how our teams use a combination of AI technology and leading subject matter experts to provide Trust & Safety teams with precise, real-time data, in-depth intelligence, and automated tools to protect users and ensure safe online experiences.

We explored a bit previously what it would mean to have better overall security on a software system. We started by ranting about the current state of cybersecurity, a recent field that tries to invent security protocols to enhance the safety and privacy of software systems. Then we took the…

Trust as an organisational phenomenon is a very complex and multifaceted one. Science tells us how it can have a critical impact on performance, reputation and sustainability of an organisation. What we also know is that trust is critical when considering health outcomes in the work context. Work should be…

I started working in Trust & Safety about a decade ago. At the time, I barely understood the term. But with the help of others, conferences, including some of the the T&S pioneers from Ebay, I learned enough to write some of it down! I built T&S teams and systems…

Creating a Safe Marketplace — Whatnot connects buyers and sellers in real-time across over 100 categories — from collectibles like trading cards to comics, fashion, sneakers, and more. As a peer-to-peer marketplace founded by collectors, we understand the importance of creating a trusted and friendly space for people to share their passions and connect with…

Setting the Standard for the Hobby — Whatnot was founded by collectors who were passionate about the products and communities they collected in, but couldn’t trust the traditional marketplaces where they transacted. Those roots continue to anchor how we operate and hold our users accountable on the platform today. At the start, we were the only major…

Ever wondered how to get your payment reversed in case you transfer money to the wrong person or your money is stuck in pending status? It’s not uncommon to accidentally transfer money to the wrong person. You may have entered a wrong digit of the phone number, typed in the…