Paul, you ask so many good questions and I’m afraid I cannot answer any of them with confidence, authority or a simple joke. Were I witty I would, and my friends tell me when I am I hit it out of the ballpark. But I’m just not feeling it here.
I think your most important question is “where did [empathy] get lost?” as…
A patent of your concept would be a much better solution than an article on Medium (if this is a business issue you actually care about). A lawsuit against Facebook would also be likely to generate a ton of press for your company – and hopefully help get the word out about ‘the superiority of your product’.
Just saying…
