I was on that side of the fence too, thinking who is this user when I was writing, “As a user…” Curiousity made me jump the fence on the other side to see. Now I look at the situation and realise that there was no fence, just reach out and talk to the users. They are more than happy to talk to you if they are already using your application/product.
Nice post Michael. I believe that the title ‘UX Designer’ is unfair to anybody. User Experience is a serious job while designing is a very separate but equally responsible role.
You can’t have one without the other yet I believe that no one person should be fully responsible for doing both.