No walking, just sprinting
My six weeks as an ersatz PM
Our most recent cycle of work at Customer.io was an eventful one. We were in the middle of hiring for several positions, not least of which was a Director of Product…
I was on that side of the fence too, thinking who is this user when I was writing, “As a user…” Curiousity made me jump the fence on the other side to see. Now I look at the situation and realise that there was no fence, just reach out and talk to the users. They are more than happy to talk to you if they are already using your application/product.