Ux Writing

Tricks for not-so-serious but effective content design. — There are 2 things about humor I’m exceptionally skeptical about: live standup comedy (very awkward) humor as a part of content strategy (very unrealistic) Want to make the brand sound like it’s “run by real people” by adding quirkiness to copy? …

Hey there, fellow warriors on the job-hunting battlefield! If you landed on this page, you’re probably knee-deep in the trenches of a UX Writing and Content Design job search, just like me. After being out of the game for over 5 years and going through a career transition, I know…

Looking back at my work experience and lessons learned over the past three months. Looking back at the last couple of months in the previous project I worked on with the team. It allows me to analyze my decisions and actions, assess my successes and failures, and identify areas for…

The UX research method matrix is a framework that helps UX researchers select the most appropriate research methods based on the goals and constraints of a project. It is a tool that assists in making informed decisions about the research techniques to be used in order to gain valuable insights…

Kaartik Malhotra | Product Design at Spinny In an information rich world, the wealth of information means a dearth of something else: a scarcity of whatever it is that information consumes. - Herbert Simon, Nobel laureate What do you do when you are thirsty? You go to your kitchen, fill up a glass and drink as much as…

The law that helps you read better on websites — Introduction Every day we come across hundreds of text bodies without even realizing the intricate process behind presenting them so that they appear ‘readable’ to us. Think about the morning newspaper you skim through with your coffee, the highway billboards catching your eye as you drive, or the enticing descriptions on…

Being a good writer means being a good reader. Reading shows you what works and what doesn’t, makes your mind sharper, and sparks new ideas. So here’s what I read this month, and how they relate to UX: Nazywam sie Kabelek, Jamnik Kabelek by Michalak Gierwiallo This was a children’s…

Another day, another error message to write. Can you tell how chuffed I am? Scenario: A user is shopping using a price comparison app that boasts “real-time” pricing on items. As they are checking the price of an item, something goes wrong. The problem is unknown. Challenge: Write a message…

Context Some time ago, when I was working at Wabi, the Coca-Cola startup, I redesigned, with my design partner, the Cart and Checkout screens. We had the insight that (for various reasons) the audience of the app had a hard time understanding these two screens and were unable to complete the…