Austin CunninghaminKeycloakCreate a custom theme for KeycloakI needed to create a custom theme for Keycloak for a Mobile application project I was working on . It took quite a while to determine the…May 31, 20175
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The ScoutsThe Hidden Costs of Poor Workforce Management in Australia: What You Need to Know!IntroductionDec 11, 2023Dec 11, 2023
The ScoutsAll Your Workforce Management Tasks on One Platform with The ScoutsIn today’s fast-paced business environment, effective workforce management is key to success. The Scouts, a leading provider of cloud-based…Dec 12, 2023Dec 12, 2023
Dover Forecasting3 Steps to Effective Planning for Back-Office WorkMany contact centers have significant time requirements for their agents to complete administrative tasks and responsibilities. Often…May 24, 2018May 24, 2018
Austin CunninghaminKeycloakCreate a custom theme for KeycloakI needed to create a custom theme for Keycloak for a Mobile application project I was working on . It took quite a while to determine the…May 31, 20175
TARGControlIn developing — WFM 2.0Today, we are excited to introduce the new version, WFM 2.0, which will soon be available on the TARGControl live server. In addition to a…Apr 24
The ScoutsThe Hidden Costs of Poor Workforce Management in Australia: What You Need to Know!IntroductionDec 11, 2023
The ScoutsAll Your Workforce Management Tasks on One Platform with The ScoutsIn today’s fast-paced business environment, effective workforce management is key to success. The Scouts, a leading provider of cloud-based…Dec 12, 2023
Dover Forecasting3 Steps to Effective Planning for Back-Office WorkMany contact centers have significant time requirements for their agents to complete administrative tasks and responsibilities. Often…May 24, 2018
Estela TorresUnlocking the Future: Is a WFH Tech Career Your Key?I would work in those dusty offices and smoke cigars, while becoming the next Sherlock Holmes.Jun 21, 2023
Dover ForecastingAgent Occupancy ExplainedAgent occupancy in contact centers can be difficult to calculate. Many service centers struggle to properly identify and measure it. Some…May 15, 2018
AUTOaiThe Future of WFM: Leveraging Large Language Models to Optimize SchedulingWorkforce management (WFM) is a complex task that requires accurate forecasting of staffing needs and effective scheduling of shifts. One…Mar 30, 2023