Will Chatbot Can Replace Humans?
Chatbot is one of the virtual assistant innovations in instant messaging based on artificial intelligence. He holds a large portion in interacting with humans.
“Maybe now the role of chatbot is not so big. But we start (chatbot) from the small one first. He can help arrange schedules, whether it’s a flight, vacation or meeting. Chatbot can also be a conversation partner. And by 2020, the public might be able to “Just talk more to the chatbot than their partner. It could be the position of the couple instead replaced chatbot,” said Donaldson.
A chatbot can connect brands and consumers through a platform, arguably a digital customer service. He has access to provide knowledge to customers and is able to respond intelligently. But to get that phase, chatbot developers must develop a special ‘navigator’ so it can increase the chatbot skillset.
“We’re talking about automation. Take for example the factory industry needs chatbots, factory workers don’t need to be trimmed, they can still work manually. Because with the presence of chatbots, their workload can be reduced. Chatbot might be able to arrange schedules, provide reminders or do another things.” said Tavvs as a Product, Content, Positioning & Technology Kaleidoko
Therefore, Tavvs considers that the company can allocate employees to do other priority scales. With chatbot, companies can expand customer service operations globally at a low cost.
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