Dear Tech, You Suck at Delight

“Siri, I don’t know what to do. I was just sexually assaulted.”

“One can’t know everything, can one?”

Delighting our way to the bottom

That problem is “delight.”

Five years later, Apple still hasn’t stress-tested Siri for its response to crisis.

Design for real people

I don’t want to talk to most of my products. They’re dumb utilities. Close and forget. I want a spade, not the experience of digging. — Cennydd Bowles

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A place product writers can finally call home.

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Sara Wachter-Boettcher

I help folks in tech and design build sustainable careers and healthy teams. Author @wwnorton @abookapart @rosenfeldmedia. More at www.activevoicehq.com.