Anatomy of a Power Call in Talko

The ability to flow between LIVE talking and messaging in Talko calls is one of the features our customers love most. It keeps the conversation together in one place. It allows key moments to be bookmarked for later reference and followup. It makes distributed, mobile teams more productive.

Of course, many Talko calls are simple — LIVE and fast. Get done, get back to work or home to see the family. We love those types of calls as much as anyone!

But others involve both LIVE and not-LIVE conversation that may extend over time. They often include photos and/or metadata (tags and flags), which are later searchable. Design reviews, project planning calls and account status calls are examples where this is common.

This screenshot is an example of what such a call looks like in practice. It’s from our own team’s use of the app. The topic is the technical design for a feature we’re adding to our Slack integration. The call has a subject — “#slack #bidirectional”. You can see how the conversation flowed:

1. Hemant rang Shir. They talked for 51 seconds.
2. They realized they needed more clarification on the feature requirements. So they added Matt to the call as a guest. The three of them spoke LIVE for 40 minutes. During those 40 minutes Shir posted a text message (masked) and there were 3 bookmarks created. Those bookmarks are synchronized to the spot where the discussion on that topic happened. If anyone needs to recall how we agreed to “populate slack pairwise”, they needn’t listen to the 40 minutes of conversation (nor review meeting minutes). They just tap the bookmark to listen at that moment. This replay ability was especially helpful for Shir in this call because he’s new to the team and is coming up to speed on our technical designs.
3. Later the same day — after Shir, Hemant and Matt had hung up — Shir had some more specific design ideas. Hemant wasn’t available at the time. Instead of waiting for him, Shir sent a voice message, enabling Hemant to listen on his own time. While listening to the message, Hemant bookmarked what Shir said about the “internal protocol buffer”. He knew he’d want to come back to that and follow up with Shir.
4. Finally, Shir and Hemant re-connected LIVE for ~11 minutes. During this time, they solidified a final design.

This is one example of how Talko helps busy, on-the-go teams get important stuff done in a pain-free way. Plus it’s fun:-)

We’d love to hear what you think of these capabilities!

Get Talko — try it with your team!