Real World ServiceDesk Metrics: How Productive Can Bots Make Your Employees?

Rob May
Rob May
Jul 11, 2017 · 3 min read
  • 30 minutes of delayed work time and context shifting per ticket while the employee who submitted the request waits on an answer and repeatedly checks the status of the request

Talla

AI Powered Prediction, Automation, and Augmentation for Service and Support Teams.

Rob May

Written by

Rob May

CEO at Talla.com, Author of a Machine Intelligence newsletter at inside.com/ai, angel investor in 50+ AI companies

Talla

Talla

AI Powered Prediction, Automation, and Augmentation for Service and Support Teams.