Maybe you’ve had something like this happen to you recently: You’re sitting at work, and the person next to you says, “Hey, do you know if we have Columbus Day off?” You scratch your head. You think that you remember last year you had it off, but you’re not 100% sure. You then take a look at your calendar. All of your regular Monday meetings seem to still be happening on that day, so no clues there. You search your email for “holiday calendar 2016” but don’t get any hits. Then you try your company wiki. No luck there either. So you send a chat message to your HR person, but don’t hear anything back immediately, so you just wait. And wait.
This happens all too often at companies. Seemingly simple questions with easy answers are disrupting employee productivity. They’re questions that already have an answer, but finding that answer is the challenge now that information lives in multiple systems — whether that’s your company’s intranet or wiki, departmental systems, CRM, emails, past conversations in your chat platform, or maybe they’re not documented yet and just live in an employee’s head.
We launched the Talla Q&A Assistant to solve this problem. Install the Q&A Assistant here.
The Talla Q&A Assistant has the ability to learn the answers to your company’s commonly asked questions and make the information accessible through Slack (and soon, Hipchat). Instead of disrupting other employees or interrupting your workflow, you can simply ask Talla. You can teach Talla any information that you want employees to have easy access to, everything from what holidays you have off, what the wifi password is, where HR documents live, to what the best places for lunch are near the office. And if an employee asks a question that Talla doesn’t have the answer to already, Talla can help find the information.
For a full step-by-step guide on loading in your question and answer pairs, click here.