With this toolkit available on Miro, you will prevent AI related ethical issues, such as biases, data dirtying by bringing humans at the center of the process. It will guide you in starting from the user’s needs rather than by a pre-existing model or dataset. The toolkit is also an instrument to share a language among the two teams of AI and design.
Whenever we start working on an AI project we must care about the ethical aspect. But why do we wait to develop the solution to fix ethical issues? Can’t we use a design approach to discover ethical risks and design to avoid such risks? Our perspective is that it is possible.
Machine ethics is concerned with ensuring that the behavior of machines toward human users, and perhaps other machines as well, is ethically acceptable. (Anderson and Anderson 2007: 15)
Tangity cares about bringing ethical design in practice, and this is the reason behind the toolkit.
We wanted to create a…
At Tangity, we created a toolkit to enable our designers exploring a flood of futures and being able to collect insights and clues to stimulate a debate and to deal with the uncertainty of our times — in terms of individuals, societies and businesses.
The mission
Untangling alternatives is not a toolkit for fortune-tellers; in fact, it’s quite the opposite, it is a mission for explorers, travelers and adventurers. Do you feel like one of those? Great, because to explore and untangle the future with our toolkit, you need to: leave your biases behind, embrace complexity and uncertainty, change your perspective and deal with the unreal. This is the only way to start a real journey through the future and to spot and collect the signals and the opportunities to design a preferable future for all along the way.
“The preferable future is the future we…
It’s about bending, not breaking.
Organizations have traditionally been engineered for maximum efficiency. Pare every stage, every cost, every process down to the fastest, cheapest method possible, and then scale. It works brilliantly for making Model T Fords or cooking a lot of Big Macs.
But it’s fragile. Inflexible. Brittle. One small problem on the line and the whole thing can grind to a halt. It creates silos, where small pockets of talent and expertise exist in isolation from one another, and the buns guy never talks to the burger woman or understands what she does. …
You just don’t know it yet
So, you thought you had Christmas all sewn up. You bought the turkey. You wanted to do beef this year, but your sister-in-law’s nearly veggie and wouldn’t have eaten it. Dad throws a fit every time you try and monkey with tradition anyway, and it’s not worth the fight. But you got a good one, from the fancy butcher, and you were going to try a special spice rub you read about, because it’s secretly better if nobody can really taste it. And, you know, it’s your house.
Your cousin was going to pick up Mum and Dad on his…
How the design and AI teams collaborated in our AIDA project
When it comes to a sensitive domain, good accuracy is not enough. This is the reason beyond our AIDA project journey. As introduced in this article, AIDA is a research project born inside Tangity that aims at helping people with Autism Spectrum Disorder (ASD) and their caregivers — such as parents, educators, therapists and so on — to communicate effectively.
This article describes our experience of a collaborative process among AI and design teams in researching for AIDA; in particular, it will focus on how we used qualitative research insights to design the AI dataset and model. …
Our experience of designing a proof of concept for a Personal Data Store to enhance people’s control over their personal data
At Tangity we believe that empowering individuals and society by giving them control over data they generate, is the key to finding a solution to one of the most significant social dilemmas of our time: rethinking the relationship between data, businessed and society. We wrote this article to share our experience of designing a proof of concept for a Personal Data Store (PDS) — a new type of data entity that enhances people’s control over their personal data and offers a platform for new data-driven services.
From a service design perspective, designing a PDS involves reimagining the relationship between those…
With this toolkit available on Miro, you will improve the relationship between your product and the people who will use it. Starting from the brand, you will define writing guidelines to design your product, while taking into consideration every copy and micro-copy detail. From the welcome message to the last error message, thanks to UX Writing.
Which is the last notification you received from your most used app today?
How did you feel? Did it have a coherent tone-of-voice at the time you received it or did it sound a little inappropriate? Was the writing style adequate? And, most importantly, did you recognize the voice of the brand that sent this message?
Whenever we interact with a product — physical or digital — we experience a brand.
This experience creates a relationship between products and its customers based on conversation. Curating this conversation, be it written or spoken — in case of a voice assistant — is the basis of good design. Why?
“Words are half of the design that people use.”
— Torrey Podmajersky, UX Writer at Google
And since words are essential, as Tangity’s design team, we felt the need to order our ideas.
We wanted to create a…
Applying a human-centered and collaborative approach to a complex subject
Written by Lucia Ferretti, Anna Focaroli and Corinne Schillizzi
AIDA is a non-profit research project born within Tangity to help people with Autism Spectrum Disorder (ASD) and their caregivers to communicate effectively.
Why did we focus on communication? First, because it is one of the most challenging skills for people on the Spectrum and, second, because selecting the right communication method is crucial to avoid potential crises. Nevertheless, it is not at all easy to choose the right communication manner to deal with children with ASD because their reactions significantly change depending on the person and on the specific situation…
How to take the time to stay relevant.
Staying relevant seems like it’s getting harder. The pace and scale of change — socially, economically, technically — is increasing every day. Of the 100 companies in the FTSE in 1984, only 33 are still trading.
Business models that used to be sacrosanct are disappearing left and right. Big corporations seem to get more fragile by the minute. They’re seen as slow to react, bogged down in legacy projects, beset on all sides by ‘disruptors’, with markets and audiences and whole industries dying and being born anew every time you look up from your laptop.
Who could possibly hope to…
Designing for AI with system design approach
AI Learning Helper is a product designed to help children learn at home. It is developed by NTT DATA Group innovation centres in Denmark, UK and Romania. My role on this project is bringing system design and product design experience to the innovation team.
In this article I will share my approach to designing for AI and using system design methods to develop business propositions. We will look at the methods the team used to develop the product vision, business model ideas and and plan the MVP. The team is developing the MVP and engaging with potential partners now.
Challenge
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The Untangler
We humanize complexity.
