Get to Know: Jim Carbary, Senior Director of Professional Services
Joined Everbridge
April 2012
Location
Burlington
What does Everbridge do, and what’s your role on the team?
Everbridge helps organizations including major tech firms, global institutions, state and local governments, hospitals, universities,and major healthcare systems keep people safe and their business running during critical events and major incidents. These incidents span both natural and man-made events, which seem to happen with more frequency every year.
My role at Everbridge is running our North American consulting practice as a Senior Director of Professional Services. My responsibilities include overseeing various teams who are dedicated to delighting our customers by providing expertise and guidance during the onboarding and deployment stages. Our mission is to enable rapid deployment of our solutions while delivering the training and collaboration needed to facilitate self-sufficiency, as well as to build long-term, successful relationships based on trust and collaboration.
“Having been in our customers’ shoes helps us understand the urgency of these situations.”
The professional services team consists of Technical Account Managers, Solution Consultants, Engagement Managers, and technical consultants, all of whom work directly with and support Everbridge customers face to face or remotely. For example our TAM’s are trusted advisors for our customers who work closely with their clients on adoption, best practices, global deployment, training plans, and overall system proficiency.
Many of the team members have vast experience in the field and actually relied on critical systems like Everbridge during a crisis. As you can imagine, having been in our customers’ shoes helps us understand the urgency of these situations and how solutions like Everbridge are leveraged day in and day out.
We know Everbridge supports State and Local Governments and even large states. What was it like for your team during Hurricane Irma?
In some cases it was business as usual — these are the exact types of event the team is trained and prepared to support. As you can imagine, the sheer impact and devastation that occurred was experienced directly or indirectly by everyone on the team. We have folks who live in Florida and had to evacuate or whose families were in the path of the storm.
It was amazing to see how the teams came together to support one another and our customers, who were relying on Everbridge to send critical messages before, during, and after the hurricane made landfall. Severe events like Hurricane Irma are when our customers rely on our technology the most. We all understand the impact of our interactions with customers during these times and the importance of being available for questions or hands-on support.
What were you doing before Everbridge, and how has your role evolved since you joined?
I’ve worked in technology throughout my entire career and have always focused on communications in some shape or form. I started out at Tech Target, in online webcasting and media advertising. Then I spent almost 10 years at Thomson Reuters in various roles such as a production manager, operations manager, client service manager, and sales engineer. Those experiences helped build a solid foundation and carve a path that has led me to Everbridge. In every role I have pursued, I have been able to retain a customer-first mentality with open and honest communications. These fundamentals have not only been instrumental in my own career but are key components I look for when bringing on new team members.
“The people here continue to amaze me with their passion and drive.”
I joined Everbridge initially as a Sales Engineer, which gave me a wealth of hands-on experience with the platform and insight into how customers would use it. Over the last five-plus years I’ve been very fortunate to take on new responsibilities and build a world-class consulting and service delivery practice. Currently I’m focused on how we can continue to improve our processes to provide even better services to our customers and how we can continue to evolve our best practices and methodologies. Additionally I’m hiring to fill some key positions on the team as we further expand our offerings and consulting services.
What do you like most about your role?
I truly respect both the people I work with and the customers we support. The people here continue to amaze me with their passion and drive — for me that’s infectious. Everbridge is a unique place that has offered me many career opportunities. But more importantly it’s provided me with the ability to use my experience and skills to work with great customers who care about their people as much as we do here at Everbridge.
What’s most exciting about working at Everbridge right now?
For me the excitement is in our ability to continue to stay innovative and unique in the marketplace. Even with being as immersed in our products as I’ve been over the last five years, I still get excited about where we are taking our solutions. We are providing our customers with an entire critical event management platform that spans much deeper and broader than just world-class communication delivery. Looking forward to continuing the journey here at Everbridge with all of my great colleagues.
