Ambiguity Defines the Human Experience
We would be mistaken to emulate the certainty of our computers
You know that moment when a dog sees something he doesn’t quite understand? When he tilts his head a little bit to one side, as if viewing the perplexing phenomenon from another angle will help? That state of confusion, that huh?, may be a problem for the dog, but it’s awfully cute to us. That’s because for humans, a state of momentary confusion offers not just frustration but an opening.
Team Human has the ability to tolerate and even embrace ambiguity. The stuff that makes our thinking and behavior messy, confusing, or anomalous is both our greatest strength and our greatest defense against the deadening certainty of machine logic.
Yes, we’re living in a digital age, where definitive answers are ready at the click. Every question seems to be one web search away. But we are mistaken to emulate the certainty of our computers. They are definitive because they have to be. Their job is to resolve questions, turn inputs into outputs, choose between one or zero. Even at extraordinary resolutions, the computer must decide if a pixel is here or there, if a color is this blue or that blue, if a note is this frequency or that one. There is no in-between state. No ambiguity is permitted.
